Cairn Path
55 Collins Street, Level 19
Melbourne VIC 3000, Australia
Phone: +61 3 9847 2618 | Email: [email protected]
Last updated: November 12, 2025
Welcome to Cairn Path. These Terms of Service explain the rules and guidelines for using our website and services. By accessing our website or engaging with our services, you agree to these terms. We've written them in straightforward language to make sure you understand what you're agreeing to.
If you don't agree with any part of these terms, please don't use our website or services. We believe in transparency and want you to feel comfortable with how we work together.
Our services are designed to help organizations develop marketing clarity and strategy. Here's what you need to know about using them:
You may use our website and services for legitimate business purposes. This includes:
We trust that you'll use our services responsibly and with respect for others who may also be accessing our website.
To maintain a safe and functional environment for everyone, please don't:
To use our services effectively, you'll need:
We want our services to be available to everyone who needs them. We ask that you use our website reasonably and considerately. Excessive or abusive use that impacts other users' ability to access our services may result in temporary or permanent restrictions. We'll always attempt to communicate with you before taking any such action.
While our public website doesn't require account creation, here's what applies when you interact with us:
When you contact us or provide information through our website, we rely on that information being accurate and current. If your contact details or organizational information changes, please let us know. This helps us serve you better and ensures our communications reach you appropriately.
When you contact us or engage our services:
We work hard to keep our website and services available and reliable, but there are some things you should know:
We strive to maintain consistent access to our website, but occasionally we need to perform maintenance or updates. When possible, we'll schedule these during low-traffic periods. We can't guarantee uninterrupted access at all times, but we do our best to minimize any disruptions.
If you're unable to access our website when you need to, please try again later or reach out to us directly via phone or email.
We're always looking for ways to improve our services and offerings. This means we may:
Significant changes will be communicated clearly through our website and to active clients.
While our website is accessible globally, our services are primarily designed for English-speaking markets. We're based in Melbourne, Australia, but we work with organizations worldwide. Some features or services may not be available or may function differently in certain regions due to regulatory requirements or practical considerations.
Understanding ownership and usage rights helps set clear expectations for everyone:
All content on our website—including text, graphics, logos, methodology descriptions, and visual design—is owned by Cairn Path or used with permission. This content is protected by copyright and other intellectual property laws.
You're welcome to read and reference our content for your own learning, but please don't reproduce, distribute, or create derivative works without our permission. If you'd like to share our content, linking to our website is the best approach.
When you engage our services, here's how ownership typically works:
Specific terms are detailed in individual service agreements.
"Cairn Path" and our logo are trademarks owned by our organization. You may not use our name, logo, or other brand elements in ways that suggest endorsement, partnership, or affiliation without our written permission. This helps protect both our reputation and yours.
We welcome your ideas and feedback about our services. If you choose to share suggestions with us, we may use them to improve our offerings without any obligation to compensate you or credit you specifically. This helps us continually enhance our services for everyone.
For clients who engage our services, payment terms are outlined in individual service agreements. Generally:
We want to be clear about what we can and cannot guarantee:
Our services provide strategic guidance and frameworks, but we cannot guarantee specific business outcomes or results. Success depends on many factors including market conditions, your implementation, organizational commitment, and circumstances beyond anyone's control. We'll work diligently to deliver value, but marketing and business outcomes are inherently uncertain.
We strive to provide accurate and helpful information on our website, but we can't guarantee that all content is completely current or error-free. Website content is for informational purposes and shouldn't be considered definitive business advice without considering your specific situation.
Our website may contain links to third-party websites or resources. These are provided for convenience, but we don't control or endorse these external sites. We're not responsible for their content, privacy practices, or availability.
To the fullest extent permitted by law:
Cairn Path and its team members won't be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services. This includes, but isn't limited to, lost profits, business interruption, or loss of data, even if we've been advised of the possibility of such damages.
Our total liability for any claims arising from your use of our services is limited to the amount you've actually paid us for those services in the twelve months preceding the claim. Some jurisdictions don't allow certain liability limitations, so these may not apply to you.
You agree to indemnify and hold harmless Cairn Path, its team members, and service providers from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these terms, misuse of our services, or violation of any applicable laws or third-party rights. This is a standard protection that helps ensure everyone acts responsibly.
These Terms of Service are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria, Australia.
If you're accessing our services from outside Australia, you acknowledge that we operate under Australian law and agree to comply with all applicable local laws in your jurisdiction.
We hope to avoid disputes, but if concerns arise, we're committed to resolving them fairly:
If any provision of these Terms of Service is found to be unenforceable or invalid by a court, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be made enforceable, it will be removed. The remaining provisions will continue in full force and effect.
We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we'll update the "Last updated" date at the top of this page.
If we make significant changes that affect your rights, we'll notify you by posting a notice on our website or, if you're an active client, by contacting you directly. Your continued use of our website or services after changes take effect means you accept the updated terms.
These Terms of Service, together with our Privacy Policy and any specific service agreements you enter into with us, constitute the entire agreement between you and Cairn Path regarding your use of our website and services. They replace any prior agreements or understandings, whether written or oral.
If you have questions about these Terms of Service or need clarification on any points, we're happy to help. Please reach out to us.
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